Policy

Our Policy: General Conditions & Information (Self-Drive)



Rates

Minimum rental period is one day (24 hours) and excess hours are charged accordingly. All rates include unlimited mileage, Comprehensive insurance, maintenance and oil but exclude petrol (No refund if excess petrol is returned. Kindly return the same amount of petrol which was given upon collection). Rates are subject to change without prior notice and are quoted in Singapore dollars. During festive or peak periods, rates are subjected to a peak period surcharge.

Insurance
Rates include third-party liability and property damage. Hirers are always responsible for the amount of “Non-Waivable Excess” for each & every accident which is $3500. The hirer accepts NWE on the condition that each and every accident, damage, fire or theft to the hired vehicle is reported to Hirva’s office within 24 hours. You can bring down this excess to $1500 by buying Collision Damage Waiver which is an additional of $20 per day on top of the rental.

Hirers shall be fully liable for any damages, fire & theft arising from unreported accidents/damages to Hirva’s vehicle.

Hiring Age
For rental of vehicle, Hirer or driver must satisfy three (03) conditions:

  • Hirer or driver must produce a valid Class 3 or foreign equivalent driving license & ID. To drive a vehicle in Singapore, you must possess a valid Singapore driving licence for the class of vehicle that you want to drive. This requirement applies to all citizens and permanent residents of Singapore and also foreigners who are residing in Singapore for more than twelve (12) months. Foreigners who reside here for less than twelve (12) months must possess a valid foreign licence and International Driving Permit (IDP) issued by an authorised body in their country of origin e.g. the Automobile Association (AA). If an International Driving Permit is not available, an official translation of your foreign licence in English is required. Driver from ASEAN member countries only need to possess a valid driving licence issued by the relevant driving licence Authority in order to drive in Singapore without IDP.
  • Drivers must have at least 2 year of qualified driving experience.
  • Minimum age is 26 years and maximum age is 72 years old.

Damages
Any existing damage at the time of hire must be noted by both parties on the check in/out form. Damage not noted will be charged to the hirer’s account. In the event that damage to the vehicle becomes evident after cleaning, the repair costs will be charged to the Hirer’s account.

Terms of Payment
The cost of rental plus a deposit of S$200. An administration fee of 20% will be charged for any rescheduling or cancellation more than 24 hours before collection. There will not be any refund for rescheduling or cancellation less than 24 hours before collection.

Extension of Rental
Should the Hirer wish to extend the rental beyond the agreed termination time and date (subject to availability of the car hired), the Hirer must advice Hirva Car Rental immediately and pay the advance rental so that the insurance coverage is extended. Failure to do so may mean the Hirer is driving the vehicle without insurance.